FAQ

About TOPI Covers


1) TOPI is a catchy name! Where did it come from?
A topi essentially means a cap in Bahasa Melayu. We liked the image of our gadgets wearing caps while being well-protected from the elements. It sounded really catchy and so we kept referring to our products as TOPIs. So the name stuck.

2) How durable is a TOPI Cover?
We have subjected to our TOPI Covers to rigorous stress tests. The material does not deteriorate nor deform with heat or pressure, even with overheated CPU towers

3) I have children at home! Are TOPI Covers suitable for me?
While we recommend TOPI Covers for families with children to protect gadgets against accidental spillage, it should be noted that TOPI Covers are small items which should be kept away from young children below the age of 3.


Shipping and Handling

1) How is shipping fee charged?
It is USD$5 per order, worldwide shipping and handling via registered mail. Orders above 30 TOPIs are charged at a progressive rate. Please email us at sales@topicovers.com if you are interested to find out the rates.

2) USD$5 is more expensive than my order, is there anything you can do about it?
As we are committed to provide excellent service to our customers, registered mail is necessary to protect the interests of our customers. We suggest that customers make bulk purchase by combining orders with family and friends to take advantage of the discount and save on shipping. Keeping a few TOPI Covers at home and in the office can be handy too!

3) Where do TOPIs ship from?
All TOPIs are shipped from our warehouse in Singapore. 

4) I just bought my new smartphone and would like to protect it immediately. How many days do I need to wait before I receive my TOPI Covers? 
For worldwide delivery, the estimated delivery time is 7 to 10 working days.


Customer Service and Enquiries

1) I have something to suggest for your future products. How do I contact you?
We love it when customers write to us with their valuable suggestions and comments. You can reach us at enquiries@topicovers.com

2) I am interested to purchase a iPhone port 4 cover. When will it be available?
We are currently sold out, but will be manufacturing more in a couple of weeks. We should have new stocks by the end of the month.

3) Do you have a TOPI that covers the micro HDMI port on my HTC EVO?
We are currently researching into the design of the micro HDMI port cover and will be doing some test runs in the coming weeks. Unfortunately, this means that to produce this TOPI, it will take at least 3 months. We understand that there is a need for this TOPI and hope to have it available for our customers soon.

Distributorship

1) I am interested to acquire distributorship for a particular market. How do I contact you?
You may write to us at sales@topicovers.com